Going into the customer’s home, making small talk, asking several insignificant questions, performing a good inspection and measure, then explaining the quote to the customer. Sound familiar? You may be thinking that I just stole your sales process, right? I just gave you 80% of the market’s sales process which leaves too many contractors wondering why […]
What is your industry’s Bell Curve? As you think of an answer, let me explain why your answer matters. If you own or run a home improvement business, you know how challenging it is to stick to a marketing schedule, meet sales expectations and targets, strengthen your sales and production bench, motivate […]
All over the world, business owners and sales managers are raving about the “Customer Experience” (CX) their company offers. From their first purchase to word-of-mouth referrals sent your way over the years, happy customers are proof of a job well done. Positive Customer Experience also leads to testimonials, online reviews and before and after pictures, […]
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